Return & Refund Policy

At Mahila Collections, we take great care to ensure every order is packed and shipped with quality checks. We kindly request you to read our return policy before placing an order.

Unboxing Video Required

To be eligible for a return, customers must record a clear, uninterrupted video while opening the package.

The video must:

• Begin before opening the sealed package.
• Clearly show the shipping label and package condition.
• Capture the complete unboxing without any cuts or edits.
• Clearly show the damaged or incorrect product, if applicable.

Requests without a proper unboxing video will not be eligible for return or refund.

Eligible for Return

Returns will only be accepted if:

• You receive a damaged product.
• You receive the wrong product.

If you experience either of these issues, please contact us within 24 hours of delivery by sharing:

• Your order number
• The unboxing video
• Photos of the product (if requested)

After verification, we will arrange a replacement or refund, as applicable.

Returns Not Accepted

We do not accept returns or exchanges for:

• Incorrect size selection.
• Change of mind.
• Color variation due to screen settings.
• Personal preference (e.g., "didn't like the product").
• Minor variations in color, texture, or design that are common with handcrafted or photographed products.

We encourage customers to carefully review the product description, measurements, and images before placing an order.

Refund Process

If your return request is approved after verification:

• Refunds will be processed to the original payment method (or via bank transfer if applicable).
• Refunds are typically completed within 5–7 business days after approval.